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by Aidan Donovan
Slips, trips, and falls present a significant safety concern in shopping centres, making slip testing a crucial aspect of risk management. However, a potential conflict of interest arises when the cleaning company responsible for maintaining a clean environment is also tasked with managing slip testing. In this article, we will explore the implications of this conflict and the importance of ensuring the integrity of floor surfaces and cleaning chemicals in shopping centre safety.
In many shopping centres, cleaning companies are not only responsible for keeping the premises tidy but are also entrusted with overseeing slip testing. While this arrangement may seem convenient, it raises concerns about impartiality. When the same entity responsible for maintaining the cleanliness of the shopping centre is in charge of slip testing, there is a risk that their focus might inadvertently shift towards downplaying slip risks to protect their reputation.
Effective slip testing goes beyond mere cleanliness; it involves assessing the integrity of floor surfaces and evaluating the impact of cleaning chemicals on slip resistance. The use of inappropriate cleaning chemicals can leave a residue on the floors, potentially making them more slippery and hazardous to shoppers and visitors. The conflict of interest lies in the cleaning company's involvement in both maintaining the cleanliness and evaluating slip risks, which may influence their objectivity in identifying and addressing potential hazards.
To ensure the highest level of safety, shopping centres should engage independent, NATA certified professionals for slip testing. Impartial third-party experts possess the necessary expertise and experience to conduct comprehensive slip tests, evaluate floor surfaces, and assess the impact of cleaning chemicals without any bias or conflict of interest. Independent slip testing guarantees accurate risk assessment and empowers shopping centres to implement targeted safety measures effectively.
The conflict of interest around cleaning companies managing slip testing could have severe legal repercussions for shopping centres. In the event of a slip and fall incident, if negligence is proven, shopping centres may face costly litigations, reputational damage, and increased insurance premiums. Demonstrating diligence and a commitment to impartial safety assessments through independent slip testing can help shopping centres protect themselves against potential legal risks.
The responsibility for a safe shopping environment extends beyond the cleaning company alone. Facility managers, building owners, and cleaning companies must work together to prioritize safety. Encouraging a collaborative approach that places the safety of shoppers and visitors first will ensure that slip testing is conducted independently and that floor surfaces are regularly maintained and free from hazards.
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